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June Event |
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SOCAP NE |
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Society of Consumer Affairs Professionals New England Chapter
SOCAP New England Chapter
11 Federal St.
Newburyport, MA 01950
Phone: 978-531-2022
Email:
inquire@
socapnewengland.org
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SOCAP NEW ENGLAND CHAPTER
Global
community of customer care experts
driving business
transformation.
Welcome to Socap New
England 2011
We have moved our
site to:
http://socap.org/newengland
Notes From
Spring Kick-off Event
The SOCAP New England Chapter held its first meeting of
2011 with the generous sponsorship support of Wade
Hauser and Litle & Co. at their spacious headquarters in
Lowell, MA.
CJ Stafford of Stafford Communications
and Beth Ziff of Premier Response presented Crisis
Planning in the Call Center providing attendees with a
Crisis Planning Checklist. Discussion was plentiful as
many shared their past experiences in breach of security
or recall situations.
 Attendees
included representatives from Dunkin’ Brands, Hannaford
Supermarkets and Quest Diagnostics. The event culminated
when Litle rolled in hot and spicy afternoon snacks
catered by Chili’s.
Pictured
above are Sherri Stevens of Hannaford and Gloria
Mogavero of Caras Training.
Thank you to all
that attended, to our marvelous speakers, and to Litle &
Co for being our host!
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