Creating a Culture of Service: A Roadmap to Success

Tuesday, May 11, 2010
2:00 pm - 5:00 pm hosted by Liberty Mutual

Agenda

2:00 pm	Registration
2:15 pm	Welcome Remarks & Speaker Introduction
2:20	Networking Activity
2:40 pm	"Creating a Culture of Service: A Roadmap to Success" Presentation
4:30 pm	Wrap Up Q&A Discussion
4:30 pm	Networking, Door Prize Drawings & Closing Remarks
5:00 pm	Event concludes

Register

Register for Event

Presentation

Join SOCAP New England on May 11, 2010 as we present "Creating a Culture of Service: A Roadmap to Success". Presented by Airgas, Inc.'s National Director of Customer Service and SOCAP Member, Barbara Myers.  This engaging afternoon will provide you with the blueprint you need to develop, initiate and implement cultural change within your organization. This colorful case study explores the Who, What, Where and Why of Culture Change.

Airgas, Inc. has quite a story to share and their experience illustrates the value, power and rewards positive change can bring. This organization has developed shared values and practices and applied them to multiple regions and business units. This alignment has allowed them to deliver their vision of success and satisfaction with employees and customers alike. This session is not to be missed by those looking to align their culture with their business goals.

Through our case study and practical discussion, you will learn how to:

1. Effectively communicate the vision and leverage corporate buy-in for change across multiple channels and departments
2. Identify the 3 P's of Culture Change: People, Policies and Procedures
3. Develop a specific action plan to plot your companies path for change
4. Achieve superior employee performance

by Barbara Myers

Airgas, Inc.

Barb Meyers, National Director of Customer Service for Airgas, Inc., is a 23 year veteran of project and people management. With Airgas since 1987, she has had project management responsibilities for acquisitions, data integration and synergy realization. In addition, she had directly managed teams in Human Resources, IT, Retail Distribution, Production, Finance, Administration and Sales and continues to influence these functions through her new role as Director of Customer Service.

In 2008 she moved from her position as Regional Vice President to take the national lead on an initiative to create a "culture of service" in this $5B company. Her program, called "Core Strategy 2" has set the company on fire with training, coaching, messaging and implementation activities which have changed the way employees at all levels serve customers and each other.

Meeting Details

Network with leaders in Consumer Relations. Our attendees represent a diverse group of world-class companies and organizations throughout New England. SOCAP New England events offer incredible learning and networking opportunities. We work hard, play hard and laugh even harder! In addition, each event features lots of exciting swag and raffle prizes from our members organizations. We encourage you to get involved.

Location: Liberty Mutual - Conference Center in Weston North

20 Riverside Rd, Weston, MA

Meeting Pricing: $50

The cost to attend is $50 per person and includes presentation, snacks and door prizes.

The event will be hosted by member organization Liberty Mutual.

We look forward to seeing you!

 

The Liberty Mutual Conference Center in Weston North is in Weston at 20 Riverside Rd.

Riverside Rd is between Rt. 30 off Park Rd and Rt. 16 Concord St to Park Rd next to the Turnpike entrance.  The Conference Center in Weston North (20 Riverside Road) is located further up Riverside Road on the left past the buildings on the right.

Google Maps Link

Word doc with complete Weston driving directions.