Can Social Responsibility Impact Your Customer Experience?

Tuesday, June 14, 2011
10:00 am - 4:00 pm

Sponsored by Stonyfield Farms, Inc.

Agenda

10:00	Registration
10:30	Networking Activity
11:00	Speaker 1 - Jenna Bourne, Stonyfield Farms, “Socially Responsible Business Practices & Their Impact on Consumer Affairs”
12:00	Delicious lunch with “Best Practices Q & A” generously provided by Stonyfield Farms
12:45	Speaker 2 - Sue Holden, Seventh Generation, “Green Living and Green Business Practices & How You Can Change Your World”
2:00 -4:00	Tour of Stonyfield Yogurt Works and Ice Cream Break

Presentation

Socap New England presents a morning-to-afternoon meeting focused on a hot new trend “Socially Responsible Business Strategies”.

What are customers expecting from business in the future? Will your organization face criticism or praise for the political and social practices that are connected with your brand? What must your front line be prepared to do to respond to consumer inquiries and complaints that go beyond product usage and return policies?

You will learn from two New England Companies about their policies and practices and how being socially responsible has improved their relationships with customers.

Please join us for this exciting and productive meeting which includes:
• Two inspiring and knowledgeable speakers
• Networking with Consumer Affairs and Customer Service Professionals from New England
• Delicious healthy lunch
• Tour of Stonyfield Yogurt Works

Who Should Attend: Leaders in Consumer Affairs and Customer Service; Managers interested in adding a social responsible component to their everyday business practices; Front line staff who want to be prepared for customer inquiries. 

Speakers:

Jenna Bourne, Sustainability Innovation Project Coordinator, Stonyfield Farms

Sue Holden, Consumer Insights Manager, Seventh Generation

Meeting Details

Stonyfield Farms, Inc. makes pure delicious yogurts, smoothies, ice creams and milk. Today, their organic business helps to support hundreds of family farms. They keep over 180,000 agricultural acres free of persistent pesticides and other chemicals commonly used on nonorganic farms and known to contaminate soil, drinking water, air and food.

Stonyfield Farms is generously providing Socap New England with beautiful meeting space, a fascinating speaker, lunch from their own restaurants and a tour of yogurt-making nirvana.

Location: Stonyfield Farms   
1050 Perimeter Road, Suite 302
Manchester, NH 03103

Direction via Mapquest

Meeting Pricing: $25 for Members and Non-Members

We look forward to seeing you!