Event Calendar

 

	2011 Events
Meeting June 14th	Can Social Responsibility Impact Your Customer Experience? Agenda and Registration
	Past Events - 2010
Meeting March 29th	Crisis in the Contact Center - Your Action Plan Agenda and Registration
Meeting May 11th	Creating a Culture of Service: A Roadmap to Success Agenda and Registration
Meeting January 26th	Building Employee, Customer and Brand Loyalty Agenda and Registration
	Past Events - 2009
Ocean Spray Cranberry World Headquarters Meeting October 29th	Can Your Call Center Save Your Brand? Agenda and Registration
Joint Meeting March 24th	The Four Points of Superior Quality by SOCAP New England Ways to be More Efficient in Difficult Economic Times- A Study of Two Call Centers by New England Contact Center Forum (NECCF) Agenda and Registration
	Past Events - 2008
Meeting December 10th	The Marriage of Coaching and Training Ronna Caras President, Caras Training Agenda and Registration
Ocean Spray Cranberry World Headquarters Meeting October 16th	The Power of Six Sigma to Improve Customer Care Bob Weis, VP Customer Service, Samsung Corporation Agenda and Registration
Summer Meeting August 14th	The Voice of the Customer: Creating the Balanced Scorecard Frederick C. Van Bennekom, Dr. B.A. Author of “Customer Surveying: A Guidebook for Service Managers” Agenda and Registration
Kick-off Meeting June 17th	Engaging the Customer with Blogging and Social Media Susan Getgood, Getgood Strategic Marketing Inc. Agenda and Registration