SOCAP NEW ENGLAND CHAPTER

Global community of customer care experts
driving business transformation.

Welcome to Socap New England 2011

We have moved our site to:

 http://socap.org/newengland

Notes From Spring Kick-off Event

The SOCAP New England Chapter held its first meeting of 2011 with the generous sponsorship support of Wade Hauser and Litle & Co. at their spacious headquarters in Lowell, MA.

CJ Stafford of Stafford Communications and Beth Ziff of Premier Response presented Crisis Planning in the Call Center providing attendees with a Crisis Planning Checklist. Discussion was plentiful as many shared their past experiences in breach of security or recall situations.

 

 

 

Attendees included representatives from Dunkin’ Brands, Hannaford Supermarkets and Quest Diagnostics. The event culminated when Litle rolled in hot and spicy afternoon snacks catered by Chili’s.  

 

Pictured above are Sherri Stevens of Hannaford and Gloria Mogavero of Caras Training.  Thank you to all that attended, to our marvelous speakers, and to Litle & Co for being our host!